All orders are generally processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. Speed of turnaround time depends on the complexity of work involved and customization for each order. You will receive another notification when your order has shipped.
For calculated shipping rates in the USA: Shipping charges for your order will be calculated and displayed at checkout.
For international shipping: We offer international shipping at a rate that is assessed at check-out. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Rozanna's Violins is not responsible for these charges if they are applied and are your responsibility as the customer.
In-Store pick-ups: You can skip the shipping fees with free local pickup. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 5 business days. We will send you an email when your order is ready along with instructions.
Checking the status of my order: When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 1 day of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.